gilibb Privacy Policy

1. Information We Collect

gilibb collects various types of information to provide, maintain, improve, and secure our Services. The personal data we collect falls into the following categories:

1.1 Information You Provide Directly

When you register an account with gilibb, you voluntarily provide us with personal information including:

• Account Registration Data: Full legal name, date of birth, gender, residential address, email address, mobile phone number, username, and password;
• Identity Verification Documents: Government-issued identification (Philippine driver's license, passport, UMID card, national ID), proof of address documents (utility bills, bank statements), and selfie photographs for biometric verification;
• Payment Information: GCash account details, PayMaya account information, bank account numbers, transaction history, deposit and withdrawal records;
• Communication Data: Messages sent via live chat, email correspondence, customer support tickets, feedback submissions, and survey responses;
• Voluntary Information: Any additional information you choose to provide when contacting customer support or participating in promotional activities.

1.2 Information Collected Automatically

When you access gilibb, we automatically collect certain technical and usage information including:

• Device Information: IP address, device type, operating system, browser type and version, screen resolution, device identifiers;
• Usage Data: Pages visited, games played, betting patterns, session duration, click-through rates, referring URLs, search queries;
• Gaming Activity: Wagers placed, game outcomes, win/loss records, bonus usage, jackpot participation, tournament entries;
• Transaction Records: Deposit amounts, withdrawal requests, payment method selections, transaction timestamps, currency conversions;
• Cookies and Tracking Technologies: Session cookies, preference cookies, analytics cookies, and similar tracking technologies as detailed in Section 8.

1.3 Information from Third Parties

gilibb may receive information about you from third-party sources including:

• Payment Processors: Verification data from GCash, PayMaya, and banking institutions to confirm transaction authenticity;
• Identity Verification Services: Age verification and identity authentication results from specialized verification providers;
• Fraud Prevention Services: Data from fraud detection systems and security databases to identify suspicious activity;
• Regulatory Authorities: Information received from PAGCOR, the National Privacy Commission, or other governmental bodies as required by law;
• Self-Exclusion Registries: Data from PAGCOR's National Self-Exclusion Registry to prevent excluded individuals from accessing our Services.

2. How We Use Your Information

gilibb processes your personal data for specific, legitimate purposes consistent with Philippine data privacy law. We use your information to:

2.1 Service Provision and Account Management

• Create, maintain, and manage your gaming account on the Platform;
• Verify your identity and age to comply with legal gambling age requirements (21+ in Philippines);
• Process deposits, withdrawals, and other financial transactions;
• Provide access to casino games, sports betting, and other gaming services;
• Calculate and credit winnings, bonuses, and promotional rewards;
• Maintain accurate gaming records and transaction histories;
• Enable communication between you and our customer support team;
• Respond to your inquiries, requests, and complaints.

2.2 Legal and Regulatory Compliance

• Comply with PAGCOR licensing requirements and gaming regulations;
• Fulfill anti-money laundering (AML) and counter-terrorist financing (CTF) obligations;
• Conduct know-your-customer (KYC) verification procedures;
• Report suspicious transactions to relevant authorities as legally required;
• Respond to legal process, court orders, and government requests;
• Enforce our Terms and Conditions and detect violations;
• Maintain records as required by Philippine gaming and tax laws;
• Comply with the Data Privacy Act and NPC regulations.

2.3 Fraud Prevention and Security

• Detect, prevent, and investigate fraudulent activity, unauthorized access, and Terms violations;
• Identify and prevent bonus abuse, collusion, and other prohibited behaviors;
• Monitor for underage gambling attempts and self-excluded individuals;
• Protect the integrity of our games and betting systems;
• Prevent money laundering and other financial crimes;
• Maintain platform security and protect against cyber attacks;
• Conduct security audits and vulnerability assessments;
• Investigate disputes and resolve player complaints.

2.4 Marketing and Communications

• Send promotional offers, bonuses, and special deals via email or SMS (with your consent);
• Provide personalized game recommendations based on your preferences;
• Notify you of new games, features, tournaments, and platform updates;
• Conduct market research and customer satisfaction surveys;
• Analyze marketing campaign effectiveness and user engagement;
• Send transactional emails regarding account activity, deposits, and withdrawals;
• Deliver service announcements and important policy updates.

You may opt out of marketing communications at any time by clicking the unsubscribe link in emails or adjusting your account preferences. Transactional and service-related communications cannot be opted out of while your account remains active.

2.5 Platform Improvement and Analytics

• Analyze user behavior and gaming patterns to improve our Services;
• Optimize website performance, loading speeds, and user interface;
• Develop new games, features, and functionalities;
• Conduct A/B testing and product development research;
• Generate statistical reports and business intelligence;
• Troubleshoot technical issues and debug software problems;
• Monitor platform usage trends and identify areas for enhancement.

3. Legal Basis for Processing

Under the Philippine Data Privacy Act, gilibb processes your personal data based on the following legal grounds:

• Contract Performance: Processing is necessary to perform our contractual obligations under the Terms and Conditions you accepted when registering;
• Legal Obligation: Processing is required to comply with PAGCOR regulations, anti-money laundering laws, tax laws, and other legal requirements;
• Legitimate Interest: Processing is necessary for our legitimate business interests in preventing fraud, maintaining security, and improving our Services, provided such interests do not override your fundamental rights;
• Consent: For marketing communications and non-essential cookies, we obtain your explicit consent, which you may withdraw at any time;
• Public Interest: Processing may be necessary to protect public interests such as preventing underage gambling and problem gambling.

4. Information Sharing and Disclosure

gilibb does not sell, rent, or trade your personal information. However, we may share your data in the following limited circumstances:

4.1 Service Providers

We share data with trusted third-party service providers who perform functions on our behalf, including:

• Payment processors (GCash, PayMaya, banking institutions) for transaction processing;
• Identity verification services for age and identity authentication;
• Cloud hosting providers for secure data storage and platform infrastructure;
• Customer support platforms for chat and ticketing systems;
• Email service providers for transactional and marketing communications;
• Analytics providers for usage tracking and business intelligence;
• Fraud detection services for security monitoring and risk management.

All service providers are contractually obligated to protect your data and use it only for the specific purposes we authorize.

4.2 Regulatory Authorities

We disclose information to PAGCOR, the National Privacy Commission, and other Philippine government agencies as required by law or regulation, including:

• Compliance reports submitted to PAGCOR regarding gaming operations;
• Suspicious transaction reports (STRs) filed with the Anti-Money Laundering Council (AMLC);
• Tax-related information provided to the Bureau of Internal Revenue (BIR);
• Data privacy incident reports submitted to the National Privacy Commission;
• Information requested pursuant to valid court orders, subpoenas, or legal process.

4.3 Business Transfers

If gilibb undergoes a merger, acquisition, sale of assets, or bankruptcy, your personal information may be transferred to the successor entity as part of the transaction. You will be notified of any such change in ownership or control of your personal data.

4.4 Protection of Rights

We may disclose your information when we believe in good faith that disclosure is necessary to:

• Protect our legal rights, property, or safety, or those of our users or the public;
• Enforce our Terms and Conditions and other policies;
• Investigate potential fraud, Terms violations, or illegal activity;
• Respond to claims that content violates the rights of third parties;
• Defend against legal claims or protect against liability.

5. Data Security Measures

gilibb implements comprehensive technical, physical, and administrative security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction:

5.1 Technical Safeguards

• Encryption: 256-bit SSL/TLS encryption for all data transmission; AES-256 encryption for data at rest;
• Secure Infrastructure: Data stored in certified secure data centers with ISO 27001 compliance;
• Firewalls: Multi-layer firewall protection and intrusion detection systems;
• Access Controls: Role-based access restrictions limiting employee data access to need-to-know basis;
• Authentication: Multi-factor authentication for administrative access; password hashing using bcrypt algorithms;
• Vulnerability Management: Regular security audits, penetration testing, and vulnerability scanning;
• Data Backups: Encrypted redundant backups with disaster recovery procedures.

5.2 Administrative Safeguards

• Mandatory data privacy training for all employees handling personal information;
• Background checks and confidentiality agreements for staff with data access;
• Incident response plan for data breaches and security events;
• Regular policy reviews and updates to maintain compliance;
• Designated Data Protection Officer responsible for privacy oversight;
• Vendor management program ensuring third-party security compliance.

5.3 User Responsibility

While gilibb employs robust security measures, you are responsible for maintaining the confidentiality of your account credentials. Never share your password, use strong unique passwords, and immediately notify us of any suspected unauthorized access to your account.

6. Your Data Privacy Rights

Under the Philippine Data Privacy Act, you have the following rights regarding your personal information:

To exercise any of these rights, contact our Data Protection Officer at [email protected]. We will respond to your request within 15 days as required by Philippine law. Certain rights may be subject to limitations based on legal obligations, such as anti-money laundering record retention requirements.

7. Data Retention

gilibb retains your personal data only as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, and resolve disputes. Specific retention periods include:

• Active Accounts: Personal data is retained for the duration your account remains active plus any required retention period after closure;
• Closed Accounts: Account data retained for 5 years after account closure to comply with PAGCOR and anti-money laundering regulations;
• Transaction Records: Financial transaction data retained for 7 years to comply with tax and auditing requirements under Philippine law;
• Identity Documents: Verification documents retained for 5 years after account closure for regulatory compliance;
• Marketing Communications: Contact information retained until you opt out or object to further marketing;
• Legal Matters: Data relevant to legal claims, investigations, or disputes retained until resolution plus applicable statute of limitations;
• Technical Logs: Server logs and analytics data typically retained for 12 months unless longer retention is required for security purposes.

After retention periods expire, personal data is securely deleted or anonymized such that it can no longer be attributed to you.

8. Cookies and Tracking Technologies

gilibb uses cookies and similar tracking technologies to provide functionality, improve user experience, and analyze platform usage. Types of cookies we use include:

• Essential Cookies: Necessary for core platform functionality including login sessions, security features, and account access. These cannot be disabled.
• Preference Cookies: Remember your settings, language preferences, and customization choices to enhance your experience.
• Analytics Cookies: Collect information about how you use the Platform to help us improve performance and user experience. We use Google Analytics and similar services.
• Marketing Cookies: Track your browsing to deliver relevant promotional offers and measure advertising effectiveness. Require your consent.

You can manage cookie preferences through your browser settings, though disabling essential cookies may impair platform functionality. For more information about our cookie usage, see our Cookie Policy available on the Platform.

9. Children's Privacy

gilibb does not knowingly collect personal information from individuals under 21 years of age, the legal gambling age in the Philippines. Our Services are intended exclusively for adults aged 21 and older. If you are under 21, you are prohibited from creating an account or using our platform.

If we discover that we have inadvertently collected personal data from an individual under 21, we will immediately delete such information and permanently ban the associated account. Parents or guardians who believe their child has provided personal information to gilibb should contact us immediately at [email protected].

We employ age verification procedures including government ID checks to prevent underage access. Any attempt to provide false age information constitutes fraud and may result in legal consequences.

10. International Data Transfers

Your personal data is primarily stored and processed within the Philippines. In limited circumstances, data may be transferred to service providers located in other countries for specific processing purposes (such as cloud hosting infrastructure).

When transferring data internationally, gilibb ensures appropriate safeguards are in place, including:

• Standard contractual clauses approved by the National Privacy Commission;
• Adequacy determinations by Philippine authorities regarding recipient country data protection laws;
• Binding corporate rules for transfers within affiliated corporate groups;
• Your explicit consent for specific transfers when required by law.

All international data transfers comply with the Philippine Data Privacy Act and NPC Circular No. 16-03 on Security of Personal Data in Government.

11. Changes to This Privacy Policy

gilibb reserves the right to modify this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or business operations. When we make material changes, we will:

• Update the "Last Updated" date at the top of this Privacy Policy;
• Notify you via email to the address associated with your account;
• Display a prominent notice on the Platform homepage;
• Request your consent if required by law for material changes.

Continued use of gilibb after Privacy Policy changes constitutes acceptance of the updated terms. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

12. Contact Information and Complaints

If you have questions, concerns, or complaints regarding this Privacy Policy or our data practices, please contact:

gilibb Data Protection Officer
Email: [email protected]
Available: 24/7 via Live Chat on gilibb.cam

We will investigate and respond to all privacy complaints within 15 days. If you are not satisfied with our response, you have the right to lodge a complaint with the Philippine National Privacy Commission:

National Privacy Commission
Website: privacy.gov.ph
Email: [email protected]
Address: 5th Floor, Philippine International Convention Center, Vicente Sotto Avenue, Pasay City 1307, Philippines